March 26, 2010

Sailpoint's IIQ 5.0

Finally, Sailpoint is coming up with its fully geared up Entitlement management software, Identity IQ 5.0. It is going to be released next week. It boasts of many exciting new features like Provisioning, Access Request Manager integration etc. 

Need to wait and watch how the product would be after this release. One quick doubt (may be too early) I have is, are they trying to bring new Provisioning product along? Then why (as there are  already a lot of products available and deployed)?

I have worked on versions from 2.5 to 4.0

March 5, 2010

Password Reset Issues

I regularly read Jackson's Blog and today I found a very interesting post which was talking about a particular presentation in the RSA conference. I recommend everyone to read it. One line I thought should be mentioned here from the presenter's website was ...

It has been estimated that the average cost of a password reset involving a help-desk call is $22

So how much are companies bleeding on password reset calls???